Privacy Policy

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The MAXUS Indonesia under PT Indomobil Energi Baru, (“we”, “our”, or “us”) values and protects your privacy. This policy explains how we collect, use, and protect your personal information in accordance with applicable data protection laws in Indonesia, including the Information and Electronic Transactions Law (No. 11 of 2008) and the Personal Data Protection in Electronic Systems Regulation (No. 20 of 2016).

To ensure full compliance with these regulations, MAXUS Indonesia has appointed a Data Privacy Protection Officer as the official representative responsible for overseeing personal data management and privacy matters.

If you have questions about how we handle your personal information, please contact our Data Privacy Protection Officer at cs-email-tbc@maxus.co.id

Data Controllers

MAXUS Indonesia (PT Indomobil Energi Baru) and its authorized dealers may act as independent data controllers. Dealers operate under the MAXUS Indonesia brand license but manage their own data collection and usage policies. For dealer-specific data handling, please contact the dealer directly.

Personal Data We Collect

We may collect personal information such as your name, contact details, identification numbers, financial and employment data when you visit our website, fill out forms, make inquiries, or purchase products or services. We may also collect data through cookies or from third-party sources (e.g., credit agencies) to verify information and enhance our services. If you are under 18, please obtain parental consent before providing any personal data.

How We Use Your Data

Your data may be used to:

• Identify and verify your account or transactions.
• Deliver requested goods and services.
• Perform credit checks and fraud prevention.
• Conduct analysis, research, and customer profiling.
• Send marketing updates (with your consent).
• Improve customer service and website experience.
• Comply with legal or regulatory obligations.

Communication Monitoring

We may record calls or emails for quality assurance, training, fraud prevention, or legal compliance purposes.

Data Sharing

Your information may be shared with:

• Indomobil Group affiliates and related companies.
• Authorized dealers, agents, and service providers.
• Credit and fraud prevention agencies.
• Government or law enforcement authorities when legally required.

International Transfers

Your data may be transferred to countries outside Indonesia. We ensure that such transfers follow appropriate safeguards to protect your information.

Data Security

We apply technical and organizational safeguards to protect your data, including secured servers and controlled access. However, data transmission via the Internet carries inherent risks, and we cannot guarantee absolute security.

Data Retention

We retain personal data only as long as necessary to fulfill its purpose or comply with business and legal requirements.

Your Rights

You may request to:

• Access your personal data.
• Correct inaccurate or outdated information.
• Withdraw consent or limit data use.
• Please submit written requests along with proof of identity. We will respond within 30 days.

Cookies

Our website uses cookies to personalize content, analyze usage, and improve your online experience. You may adjust your browser settings to refuse cookies; however, this may affect website functionality.

Sale or Transfer of Business

In the event MAXUS Indonesia is sold or merged, your data may be transferred to new ownership under the same privacy safeguards.

Updates to This Policy

This Privacy Policy may be updated periodically. Please check our website for the latest version.

Contact Us

For any questions, feedback, or requests regarding your personal data, please contact:

Email: cs-email-tbc@maxus.co.id
Telephone: +62 811-1888-1200
Address: MAXUS – PT Indomobil Energi Baru, Wisma Indomobil 1, JI. M.T. Haryono Kav. 11, East Jakarta, 13330